The Programme Manager will have responsibility for several complex workstreams/projects that make up the DDC OS Project Portfolio and will be expected to lead the day to day management of these, working closely with different areas of the business in a matrix structure to achieve each workstream’s aim.
The Programme Manager will own the Internal change controls, and work with the rest of the business to ensure that change requests are co-ordinated and rolled out to the Production environment without impact on Operations.
The Programme Manager will support in the planning, design and delivery of the agreed outputs for the workstream working in such a way that fully complies with local and global best practice and governance.
Portfolio and Programme Management
- Providing programme management leadership and expertise to the allocated workstream and individuals involved, to deliver the agreed workstream outputs.
- Setting up and managing any project groups deemed necessary to support/enable delivery of the required workstream outputs.
- Ensuring that effective processes are in place to identify, manage and escalate emerging risks to the workstreams delivering.
- Designing, monitoring, and effectively managing complex transformation workstreams/projects, working in a matrix structure to support the development and delivery of agreed outputs at a local and global level.
- Proactively providing regular updates to the Head of Service Delivery and other Key Stakeholders on the progress of the Project and Programme Portfolio.
- Find innovative ways to resolve problems through scenario planning, contingency planning, risk assessment and management.
- Produce and present to senior stakeholders’ reports on progress of programmes against the expected benefit profiles and business cases that communicate a compelling case for change.
- Responsible for high profile, high complexity or high-risk specific Programmes or Projects when applicable.
- Work with individuals and project teams to ensure emphasis is given to Benefits Mapping and Realisation
- Act as an escalation point to Individuals and Project Teams to ensure impediments are resolved, and deliverables are achieved.
Standardisation and Governance
- Establish, promote and ensure adoption of the local and global Governance Frameworks, Policies, Tools and Processes.
- Ensure compliance and regulatory requirements are always met.
- Drive standardisation, best practice and simplification of local processes in line with local and Global policies.
Change Management and Control
- Lead, oversee, monitor and drive improvements through appropriate programme and project controls, and work with other areas of the business to identify and implement continual improvement.
- Own the Change Management and Change control procedures for OS UK
- Planning, testing, approval, scheduling and communication of Changes and Releases prior to implementation
- Ensure Change Management is audit ready
- Ensure that all changes follow a structured process and include a full impact analysis.
- Ensure the cost of change is fully understood across all stakeholders
- Put in place internal controls to ensure that the expected benefits of change have been met, and benefits realised.
- Ensure that change is delivered into the Operational environment with little or no negative impacts.
- Ensure that change is embedded into the necessary areas, and necessary user adoption adequate before closing any Request of Change (RFC) or Change Projects.
- Role Dimensions
Cross Matrix Management of Teams across the business to deliver Change and manage the Project Portfolio.
Close collaboration with heads of departments, IT, Operations and Service Delivery Teams.
Close collaboration with the Global Programme Director on the areas of Governance, Compliance, Process, Policy and Portfolio Management.
Reporting into the Service Delivery Manager on all aspects of role.
- Role Requirements
The successful Programme Manager for this role will have a demonstrable background of delivering large and complex business change and transformation projects. You will have successfully delivered projects with multiple work streams, and you must have a proven track record of adaptability, as the requirements of this environment can change rapidly from day to day. A strong bias towards Business Change and Transformation is an essential prerequisite of this role.
Skills required for this role include the following:
Knowledge and Experience
- Experience of implementing change management and change control
- A minimum of 5 years in Senior Project Manager or Programme Manager role.
- A firm understanding of Risk and Issue Management methodologies - preferably with a recognised qualification such as Management of Risk (MOR).
- Managing a team of people including cross-cultural teams and distance management.
- An excellent understanding of the full development life cycle, and strong systems knowledge (preferably with some IT Project Manager experience)
- A strong commercial awareness and an ability to effectively plan, monitor and control budgets and costs.
- Sound business case development in a complex environment.
- Experience in working within a project, programme and/or Portfolio environments and an excellent understanding of PM tools, methodologies and approaches.
- Managing Successful Programmes** (MSP), Prince 2 Practitioner, Agile DSDM Practitioner** qualifications or equivalent relevant experience.
- Significant and varied expertise and experience in project/programme design and delivery.
- Significant experience of leading and motivating multi-disciplinary teams to deliver project deliverables and benefits.
- Experience in Project Portfolio Management and reporting against the Portfolio.
- Lean and/or Six Sigma.
- University Degree.
- Understanding and experience of Operating Model design and development.
- Scrum Master.
**Desirable, not essential
1. Development in Role:
Familiarisation of environment and Industries