Inbound Customer Services Advisor

Contact Centre · Worksop, Nottinghamshire
Department Contact Centre
Employment Type Full-Time
Minimum Experience Entry-level
Compensation up to £8.88 per hour / Up to £9.17 per hour from April 2020

Exciting opportunities, with a rapidly-growing contact centre; with increasing PAY and Holidays, gain qualifications whilst you work, plus free gym!

A Customer Service Advisor is a key role in any customer-focused workplace, they are the first point of contact and crucial in providing a great customer experience.

We currently have a number of Customer Service roles available. This is an excellent opportunity for those passionate about providing excellent customer service.

The main responsibilities for this role are engaging with customers on calls, working towards agreed targets as per utility client requests.

Full time hours to cover a 39 hour working week, with rotational shifts between 8 am and 10 pm, weekdays and 8.00 am and 8.00 pm on weekends. 

How to succeed and progress...

Customer Service Advisors have plenty of opportunities to impress and develop, they should:

  • Have excellent customer care skills
  • Be clear and friendly on the telephone
  • Be comfortable with computers & tech
  • Have first-rate communication and listening skills
  • Work well in a team and have the ability to work independently
  • Work efficiently and handle pressure effectively
  • Remain professional when dealing with customers
  • Be confident flexible and adaptable
  • Display excellent spelling and grammar
  • Have a genuine passion for helping others
  • Be motivated by challenging targets
  • Be self-motivated
  • Appreciate the importance of relevant regulations
  • Be a professional ambassador of both DDC OS and our clients

Get on board and enjoy…

A benefits package that includes free enrolment to the DDC Wellbeing programme that offers Physical, Mental and Financial support. Amongst the many benefits, enjoy a free health assessment, gym membership and group classes & clubs. Also free parking, holiday entitlement (which increases with service), a contributory pension (after 3 months) and death in service .

Our strongest asset is our people. We understand the importance of this – after all, ‘enjoyment’ is one of our core brand values. We promote a friendly work culture with both team and individual incentives, and support our working family with excellent training and continuous coaching to help you succeed in achieving your targets.

Starting pay £8.72 per hour and PRP to £9.17 per hour (£18,596 per annum)

Start date;  9th November 2020

DDC Outsourcing Solutions are an equal opportunities employer

By submitting your application, you consent to DDC Outsourcing Solutions processing your personal data to consider your suitability for employment with DDC Outsourcing Solutions. You can withdraw your application at any time. Your personal data will be retained by us only for so long as is necessary to consider your application. If you are successful in the recruitment process, depending on the role that you have applied for, we may need to undertake screening checks on you and may need to pass your personal data to a third party (Experian). We will seek your permission before we do this. If you are successful and become an employee of DDC Outsourcing Solutions your personal data may become a part of your personnel file.

For further information on how DDC Outsourcing Solutions processes your personal data and on your rights in respect of the data, please visit:

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  • Location
    Worksop, Nottinghamshire
  • Department
    Contact Centre
  • Employment Type
  • Minimum Experience
  • Compensation
    up to £8.88 per hour / Up to £9.17 per hour from April 2020